Contact Us
Always Ready to Help
The AsiaGB team is happy to answer any questions about Hosting, Domain, VPS and SSL. Choose the most convenient channel below.
Email
Send Us an Email
Best for issues that require file attachments, screenshots or supporting documents.
⏱ Reply within 24 hours
Send Email →
Phone
Phone Enquiries
Available 24 hours · Thai language only · For other languages please use Ticket or Email instead
065-449-9691
📞 24 hrs · Thai language only
Call →
Line · Ticket recommended for faster responses
Recommended
Line Official
Line @injan-network
Our fastest response channel — ideal for quick questions, problem reports or status updates.
@injan-network
⚡ Fastest Response
Add Friend →
Support Ticket
Open a Ticket
Tickets let you track the status of your issue — best for problems that require server logs.
billing.in.th
⏱ Reply within 1–4 hours
Open Ticket →
Response
Average Response Times
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Line OfficialBest for quick questions, issue reports, or follow-ups — our fastest response channel
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Support TicketIncludes status tracking — ideal for issues requiring logs or screenshots
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EmailGreat for sending documents, contracts, or anything that needs a written record
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PhoneThai language only · For faster support, Line or Ticket is recommended
Shortcuts
Quick Links
FAQ
Frequently Asked Questions
I forgot my DirectAdmin password — what do I do?
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Log in to billing.in.th, go to Services → select your Hosting plan → click Login to DirectAdmin or Reset Password. A new password will be emailed to your registered address.
My website is down — how do I report it?
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For urgent issues (server down) please contact us via Line @injan-network or call 065-449-9691 immediately. Include your domain name so our team can investigate quickly.
How do I request a tax invoice?
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Send your details to [email protected] along with your payment proof. Our team will issue the document within 1–3 business days.
Company (นิติบุคคล) — Provide company name, 13-digit tax ID, and address.
Individual (บุคคลธรรมดา) — Provide full name, 13-digit national ID, and address.
For 3% withholding tax (ภาษีหัก ณ ที่จ่าย) — Injan Network is registered as an individual taxpayer and is eligible for withholding. Please inform us and submit the ภ.ง.ด.3 form within 7 days of payment.
Company (นิติบุคคล) — Provide company name, 13-digit tax ID, and address.
Individual (บุคคลธรรมดา) — Provide full name, 13-digit national ID, and address.
For 3% withholding tax (ภาษีหัก ณ ที่จ่าย) — Injan Network is registered as an individual taxpayer and is eligible for withholding. Please inform us and submit the ภ.ง.ด.3 form within 7 days of payment.
Can AsiaGB migrate my site from another host?
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Yes! We offer free migration for new customers switching to AsiaGB. Simply open a Ticket or contact us on Line with your current host name, FTP credentials and website details.
What payment methods do you accept?
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We accept PayPal, Stripe, Visa/Mastercard/AMEX credit cards and bank transfer via KBank/SCB. Both THB and USD are accepted. See details on the Payment page.
What information should I include in a support ticket?
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To help us resolve your issue faster, please include: (1) the affected domain name, (2) a description of the problem and when it started, (3) any error messages or screenshots, (4) steps you have already tried.
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